How can I order the tickets I am looking for?
Ordering tickets is easy. We have a Step-by-step guide to ordering right here.

Are the tickets I want still available?
Once a ticket is not available anymore we put Sold Out behind the tickets. All other tickets are still available for ordering.

Can I cancel my order because I cannot make it to the race?
No. After you have confirmed your order online we accept neither cancellation nor reimbursement.

I want to receive the tickets at another location, is that possible?
You can always change the delivery address until about 2-4 weeks prior to the race. Please note it is your responsibility to notify us in advance of a change in your delivery address.

I will be travelling prior to the race. Can I pick up the tickets at the gate?
No, this is not possible. We can adjust the delivery address as mentioned above to the address you will be staying prior to the race. This could also be a hotel address.

I will be moving house within the next months and do not yet know my new delivery address, can I leave the field blank?
No, just fill out your current address until you know your new address.

Do I need to be at home or sign for the tickets?
Yes. UPS delivers during office hours. Someone, not necessarily you, needs to sign for the tickets. It is maybe a good idea to use your office address as delivery address, since someone is bound to be available to sign for the tickets.

How much is the delivery cost?
The Easy Grand Prix Tickets special shipping rate is ZAR 160. This special delivery fee is valid for shipments to the United Kingdom, U.S.A., Netherlands, Spain, Germany, France, South Africa. If you would like to receive your tickets in the rest of Europa or Canda, we will charge you ZAR 190. For any other destination the shipping fee is ZAR 25.  Check our Delivery Information page for more details.

Is my credit card charged immediately?
At the moment you enter our payment interface we will ask your credit card company / bank for authorisation of the amount. This means we have reserved the amount. After 24 hours, if the order is confirmed we will charge the amount. This all means you must have enough credit on your card at the moment of ordering.

What types of payment do you accept?
We accept payment by credit card, Paypal, Maestro and bank transfer. Please read our Payment Options page for all the details.

Why do you charge a handling fee?
In order to cover our cost and to be able to offer you great service we need to apply a small percentage to the ticket price.

Why is there a difference in the face value of the ticket and what I paid for it?
Depending on the source we buy the tickets from there is always a margin included. This margin normally covers handling, shipping and profit margins of third parties. We therefore need to incorporate those in the net price we charge you. The cost we make is covered by the handling fee.

Do you have questions that you could not find an answer for, please feel free to contact us.